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What is the shipping fee and timeline?
We offer free shipping on all purchases, ensuring a seamless and hassle-free experience. We’re also committed to fast shipping—no long waits. In-stock items ship immediately after payment and arrive within 3–7 business days. Out-of-stock items ship once...
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How can I track my order?
You can track your LUMALUME order using the link provided in your shipping confirmation email. Alternatively, log in to your account on our website and visit the ‘My Orders’ Dashboard to view your order status and tracking details. If you have a tracking...
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Can I cancel or update my order after confirmation of order?
Yes, you can cancel or update your order before it ships by requesting a cancellation through our customer care team. Once an order has shipped, cancellations or changes are no longer possible. Please contact our Customer Experience Team at care@lumalume...
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Can I change the shipping address of my order after confirmation of order?
Yes, you can update your shipping address by reaching out to our customer care team before your order ships. Once the order has been dispatched, the address cannot be changed. Please contact our Customer Experience Team at care@lumalume.com, and we’...
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How can I leave a review for a product I purchased online?
You will receive an email on your registered mail-id within 24 hours of purchase to leave a review on our online store. Additionally, you can also tag us in your posts/ stories. You can reach out to us on care@lumalume.com.
Why should I create a LUMALUME account?
Creating a LUMALUME account lets you track orders, view order history, update details, manage newsletter subscriptions, and enjoy exclusive perks like early access to promotions and collections. Your information is secure—no personal or payment details...
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How can I subscribe and unsubscribe from the LUMALUME Newsletter?
To subscribe to the LUMALUME newsletter and stay updated on our latest designs, click "Subscribe" at the bottom of our homepage, fill in your details, and confirm your registration. To unsubscribe, click on ‘unsubscribe’, enter your email in the section...
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What is the return policy on my online purchase?
At LUMALUME, we provide the option for free returns for all orders (excluding customised or engraved jewelry) within 30 days of purchase. You can learn more about our product return policy in our Shipping & Returns page or by contacting us through: +...
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What is the exchange policy on my online purchase?
We offer a Lifetime Exchange Policy with 100% exchange value on all our jewelry. Any LUMALUME piece can be exchanged anytime for another design of equal, higher, or lower value.
To learn more, visit our Shipping & Returns page or reach out to us at +...
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What should I do if my order is delivered damaged?
We're sorry your jewelry arrived damaged, but we've got you covered. If the packaging is torn or damaged, please refuse the package. If the damage is noticed later, you can request a return for an exchange or full refund within 30 days. Visit our Shipping...
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What is the buyback policy on my online purchase?
We offer a Lifetime Buyback Policy with 80% value on all our jewelry. You can reach out to us anytime with your LUMALUME piece, and we’ll offer 80% of its original purchase value — making every LUMALUME purchase secure and hassle-free.
To learn more...
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Do you charge sales tax?
Yes, all applicable taxes are charged in accordance with U.S. government regulations and state tax laws at checkout. Transparency and fairness—just like our diamonds!
Do you offer any financing or payment options?
Yes you can avail buy now, pay later service through AFFIRM, our financing partner.
Can I make a payment from two credit cards?
Unfortunately, you cannot make an online payment with two credit cards. However, you can make an offline payment through two cards.
What are the payment options available?
At LUMALUME, we offer multiple payment options that are charged at the time of order placement. Once your order is placed, the payment method and currency cannot be changed.
Online Payments Options:
Credit/Debit Visa Cards
Mobile Wallets / PayPal...
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What will my monthly payments be on AFFIRM?
To determine your monthly payments for an upcoming purchase, you’ll need to apply through the Affirm Pre-Qualification application. The APR% varies based on individual credit history. In case of any further queries- you can reach out to our customer ...
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Does LUMALUME offer free ring resizing?
Yes, we offer one free resizing for all ring purchases. The request must be made within 30 days of delivery and applies to standard size adjustments only. The first resizing also includes free U.S. shipping.
Does my LUMALUME jewelry come with a warranty?
Yes — every piece of LUMALUME jewelry comes with a lifetime warranty covering all manufacturing defects. To make a warranty claim, simply email us at care@lumalume.com or call us at +1 8332005777. You can find full details in our Warranty Policy on ...
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How often do I need to get my jewelry cleaned?
To keep your jewelry sparkling, we recommend a quick daily cleaning with a Perfecting Foam cleaner.
For a deeper clean at home, you can use an ultrasonic cleaner every few weeks. Once a year, bring your jewelry to us for a professional deep clean and...
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Is there anything I should avoid doing while wearing my jewelry?
Our pieces are designed for daily wear, but to prevent damage, remove your jewelry during workouts, chores, or strenuous activities.
Avoid wearing your jewelry when:
Washing hands, applying lotion, or using perfume, as residues can get trapped in...
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What should I do if my jewelry gets damaged?
If your jewelry is damaged, please reach out to us via Live Chat, email: care@lumalume.com, or phone: +1 8332005777. Our customer care team will guide you through the process.
If the damage is a manufacturing defect or workmanship error, you can avail...
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Do you make engagement rings in 10+ sizes?
We offer sizes up to 9 by default, with extended sizing (up to 10.5 or 11, depending on the design) available upon request.
What are the 4C’s?
The 4Cs—Carat, Color, Clarity, and Cut—define a diamond’s quality.
Carat measures weight, not size, so diamonds of the same carat can appear different.Color ranges from D (colorless) to Z (tinted), with most diamonds in the near-colorless G-J range. ...
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Difference between lab-grown diamonds and mined diamonds?
Lab-grown diamonds are created in controlled environments, while mined diamonds are formed beneath the earth and extracted through mining. At LUMALUME, we source our lab-grown diamonds from reputed foundries, ensuring a lower environmental impact and...
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Do Lab Grown Diamonds have any resale value?
Lab-grown diamonds do have resale value, though typically less than mined diamonds. The resale market for lab-grown diamonds is still developing.
What is the difference between CZ, Mossanite and Lab grown diamonds?
CZ (cubic zirconia) and moissanite are diamond simulants, while lab-grown diamonds have the same chemical and physical properties as mined diamonds. Lab-grown diamonds are real diamonds, just created in a lab.
Does the colour and clarity of lab grown diamonds fade away with time?
Absolutely not. The color and clarity of lab-grown diamonds will never fade. Because they are chemically identical to mined diamonds, they are just as durable and will stay just as bright forever.
What is recycled gold?
Recycled gold is gold that has been previously refined and is reprocessed for use in new products. It comes from sources like old jewelry, electronic components, and industrial byproducts, rather than from newly mined ore.
How is recycled gold different from mined gold?
The key differences between recycled and mined gold:
Chemical Use: Mined gold extraction involves harmful chemicals like mercury and cyanide, while recycled gold uses fewer and less toxic substances.
Social Impact: Mining can displace communities...
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How is LUMALUME looking to reduce its carbon footprint?
LUMALUME is committed to reducing its carbon footprint through several initiatives:
Using lab-grown diamonds, which have a smaller environmental impact than mined diamonds
By incorporating recycled gold into our jewelry wherever possible
Optimising...
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