Shipping & Returns

Return Window

Customers may request a return within 30 calendar days from the date of delivery. Requests submitted beyond this period will not qualify for return and may be processed under our Buyback Policy.

Eligibility Criteria

To be eligible for a return, the following conditions must be met:

• The item must be unworn, unused, and in its original condition.
• All original packaging, including jewelry boxes, tags, and authenticity cards, must be returned in undamaged condition.
• The product must be returned in accordance with the instructions provided by LUMALUME during the return process.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or engraved items.

How to Return

To initiate a return:

• Email care@lumalume.com with your order number, an image of the product, and reason for return.
• Our Customer Care team will review your request and, if approved, provide return instructions and a shipping label.
• Upon receipt and QC approval of the returned item, the return will be processed as applicable.

Refund Process

Eligible refunds will be issued under the following terms:

• Refunds will be processed to the original payment method used during checkout.
• The refund will be processed within 4–7 business days once the returned item is received and inspected.
• Original shipping charges (if charged) are not refundable.

Note: LUMALUME reserves the right to reject any return if the item does not meet the conditions stated in this policy.

Important Notes:

A few essentials to keep in mind:

• If you suspect the product is damaged or an item is missing, do not sign the delivery receipt. The package will be returned to us, and we’ll help initiate a refund.
• Returns without diamond/jewelry certificate (where applicable) will incur a $20 replacement fee for each missing card.

Contact Information

For any questions or assistance regarding this policy, please contact:
care@lumalume.com
+1 8332005777

LUMALUME reserves the right to amend this policy at any time without prior notice. Any updates will be reflected on this page.

Eligibility Criteria

To qualify for an exchange, the following conditions must be met:

• The item must be undamaged and in its original condition.
• All original packaging, including jewelry boxes, tags, and authenticity cards, must be returned in good condition.
• The product must be returned in accordance with the instructions provided by LUMALUME during the return process.
• The item must not have been altered, resized, or repaired by a third party.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Custom-made, engraved, or personalized items.
• Items that have been altered or damaged post-purchase.

How to Initiate an Exchange

• Email care@lumalume.com with your order number, a clear image of the product, and a brief reason for exchange.
• Our Customer Care team will review your request and, if approved, provide return instructions along with a prepaid shipping label.
• Once the returned item passes Quality Check (QC), your exchange will be processed.
• The 100% original invoice value of the returned product will be credited to your LUMALUME Wallet as exchange value, which can be used to purchase any product on our website.

Important Notes

Please keep the following in mind:

• You may exchange your jewelry for any LUMALUME piece of equal, lower or higher value.
• If the new item is of higher value, the balance amount must be paid at checkout.
• If the new item is of lower value, the remaining balance will remain in your LUMALUME Wallet for any future purchase.
• Returns without the diamond/jewelry certificate (where applicable) will incur a $20 replacement fee per missing card.

Contact Information

For any questions or assistance regarding this policy, please contact:
care@lumalume.com
+1 8332005777

LUMALUME reserves the right to amend this policy at any time without prior notice. Any updates will be reflected on this page.

Eligibility Criteria

To qualify for a buyback, the following conditions must be met:

• The item must be undamaged and in its original condition.
• All original packaging, including jewelry boxes, tags, and authenticity cards, must be returned in good condition.
• The product must be returned in accordance with the instructions provided by LUMALUME during the return process.
• The item must not have been altered, resized, or repaired by a third party.

Items Not Eligible for Buyback

The following items are not eligible for buyback:

• Custom-made, or personalized items.
• Items that have been altered or damaged post-purchase.

How to Initiate a Buyback

• Email care@lumalume.com with your order number and a clear image of the product.
• Our Customer Care team will review your request and, if approved, provide return instructions along with a prepaid shipping label.
• Once the returned item passes Quality Check (QC), your buyback will be processed accordingly.

Payment

Payments will be issued under the following terms:

• The eligible amount (80% of original value) will be processed to the original payment method used during checkout.
• Payments are typically initiated within 4-7 business days after the returned item is received and passes inspection.
• Shipping and handling charges (if any) are non-refundable.

Contact Information

For any questions or assistance regarding this policy, please contact:
care@lumalume.com
+1 8332005777

LUMALUME reserves the right to amend this policy at any time without prior notice. Any updates will be reflected on this page.

Estimated Delivery Timelines for In-Stock Products:

U.S. orders are delivered within 3–7 business days for in-stock items. Products that are currently out of stock will be delivered within 12–15 business days. At this time, we do not offer international shipping.

What’s Covered — For Life

We offer a lifetime warranty on all LUMALUME pieces for the original purchaser, covering:

• Manufacturing defects.
• Loose settings or stones (due to workmanship).
• Minor polishing or refinishing.

Rest Assured: If something's not right with the jewelry's craftsmanship, we'll repair or replace it at no extra cost.

What’s Not Covered

Our warranty doesn’t cover:

• Regular wear and tear (like scratches, dullness, or fading).
• Damage from accidents, misuse, or chemical exposure.
• Lost or stolen items.
• Repairs made by third parties (this voids the warranty).
• Pieces passed on or gifted — it’s valid only for the original buyer.

Important Note: Your LUMALUME Purchase Invoice serves as your warranty proof. Please keep it safe; this will help ensure smoother warranty claims. You can always find your invoice by logging into your LUMALUME account and visiting the "Your Orders" tab.

How to Claim

Something not quite right with your LUMALUME piece? Just drop us an email at care@lumalume.com or call us at +1 8332005777, and be sure to mention the following:

• Your full name
• Your invoice or order number
• Photos of the issue
• A quick note on what happened

We’ll review and respond within 3–5 business days with next steps.

Terms & Conditions

• The warranty is valid for the lifetime of the original owner.
• It is non-transferable and applies only to the original purchaser of the product.
• Repairs or alterations performed by a third party will void the warranty.
• We assess every request carefully to ensure fairness and quality.
• For damage not covered under warranty, we’ll offer repair options at a minimal fee - with your approval.

Questions?
We’re here to help you sparkle, always.
care@lumalume.com or reach us at +1 8332005777 — we’ve got your sparkle covered.

We offer free ring resizing for every LUMALUME ring purchase.

Here’s what you need to know:

• The free resizing must be requested within 14 days of delivery.
• Resizing is available for standard size adjustments only (within two sizes up or down).
• Custom or engraved rings may not be eligible for resizing.
• Shipping for the first resizing is free within the U.S.
• Additional resizing requests may incur a fee.

To initiate a resizing, please email care@lumalume.com or call us at +1 8332005777 with your order details.

At LUMALUME, we provide comprehensive documentation to verify the authenticity, quality, and sustainability of your jewelry.

Each piece comes with:

• IGI Jewelry Certificate: A quality report detailing the craftsmanship and specifications of the complete jewelry piece.
• IGI Center Stone Certificate: An official grading report from IGI for center stones weighing 1.00 carat or more.

Important Notes:

• Please keep all certificates safe—they are required for any returns, exchanges, or warranty claims.
• A $20 replacement fee applies for each lost or missing diamond certificate.

For any questions about certification or documentation, please contact us at care@lumalume.com or call us at +1 8332005777.